How To Fix CRM_ORDER_CUST024 - Item category &1 cannot be assigned to transaction type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 024

• Message text: Item category &1 cannot be assigned to transaction type &2

What causes this issue?

The application areas assigned to the item category &SYST-MSGV1& are
not compatible with the application areas for the business transaction
<(>&<)>V2<(>&<)>.

System Response

The system rejects the assignment.

How to fix this error?

Assign a relevant item category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST024 - Item category &1 cannot be assigned to transaction type &2 ?

  The SAP error message CRM_ORDER_CUST024 indicates that there is an issue with the assignment of an item category to a transaction type in the SAP CRM system. Specifically, it means that the item category you are trying to use (denoted as &1) cannot be assigned to the transaction type (denoted as &2) you are working with.
  Cause:
  
  Configuration Issue: The item category may not be configured correctly in the system for the specified transaction type. This could be due to missing or incorrect settings in the customizing (SPRO) configuration.
  Incompatibility: The item category may not be compatible with the transaction type due to business rules or logic defined in the system.
  Missing Assignment: The item category might not be assigned to the transaction type in the relevant customizing settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Customer Relationship Management > Order Management > Basic Settings > Define Item Categories.
  Check if the item category is correctly defined and assigned to the transaction type in question.
  
  
  
  Review Item Category Configuration:
  
  Ensure that the item category is set up with the correct attributes and settings that are compatible with the transaction type.
  Verify that the item category is active and not marked for deletion.
  
  
  
  Check Transaction Type Configuration:
  
  Navigate to Customer Relationship Management > Order Management > Basic Settings > Define Transaction Types.
  Ensure that the transaction type is correctly configured to accept the item category you are trying to use.
  
  
  
  Consult Documentation:
  
  Review any documentation or guidelines provided by your organization regarding the use of item categories and transaction types to ensure compliance with business processes.
  
  
  
  Testing:
  
  After making any changes, test the configuration by attempting to create or modify the order again to see if the error persists.
  
  
  
  Seek Help from SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for configuration, CRMD_ORDER for order management, and SE11 for checking table definitions related to item categories and transaction types.
  Documentation: SAP Help Portal and SAP Notes can provide additional insights and troubleshooting steps related to this error message.
  User Exits and BAdIs: If there are custom developments in your system, check for any user exits or BAdIs that might affect the assignment of item categories to transaction types.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORDER_CUST024 error message.