How To Fix CRM_ORDER_CUST023 - Choose a business transaction category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 023

• Message text: Choose a business transaction category

What causes this issue?

You can only go to Customizing for each transaction category using the
direct higher-level path, as the application areas first have to be
assigned before the corresponding Customizing can be maintained.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST023 - Choose a business transaction category ?

  The SAP error message CRM_ORDER_CUST023, which states "Choose a business transaction category," typically occurs in the SAP Customer Relationship Management (CRM) module when a user is trying to create or modify a business transaction (like a sales order, service order, etc.) but has not selected a valid business transaction category.
  Cause:
  
  Missing Selection: The user has not selected a business transaction category in the transaction screen.
  Configuration Issues: The business transaction categories may not be properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access certain business transaction categories.
  System Customization: Customizations in the CRM system may have altered the expected behavior or available options.
  
  Solution:
  
  
  Select a Business Transaction Category: 
  
  When prompted with the error, ensure that you select a valid business transaction category from the dropdown list. This is usually found in the initial screen of the transaction you are trying to execute.
  
  
  
  Check Configuration:
  
  If you are an administrator or have access to configuration settings, check the configuration for business transaction categories in the CRM system. This can typically be done in the customizing settings (transaction code SPRO) under the CRM module.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the business transaction categories. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files for specific guidance on business transaction categories relevant to your version of SAP CRM.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Business Transaction Categories: These are classifications that help define the type of business process being executed (e.g., sales order, service request, etc.). Each category may have different processes, statuses, and data requirements.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in navigating and resolving issues related to business transactions.
  SAP Notes: Check for any SAP Notes related to CRM_ORDER_CUST023 for additional insights or patches that may address known issues.
  
  By following these steps, you should be able to resolve the error and proceed with your business transaction in SAP CRM.