How To Fix CRM_ORDER_CUST021 - A valid item category could not be determined

CRM_ORDER_CUST021 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 021

• Message text: A valid item category could not be determined

What causes this issue?

The system could not determine a suitable item category for the
transferred transaction context.
Transaction context:
Transaction type &V1&
Item category group &V2&
Material usage &V3&
Item category of superior item &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the item category assignment in Customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ORDER_CUST021 - Details

• The SAP error message CRM_ORDER_CUST021, which states "A valid item category could not be determined," typically occurs in the context of creating or processing sales orders, service orders, or other related documents in the SAP CRM system. This error indicates that the system is unable to determine a valid item category for the item being processed, which is essential for further processing of the order.
  Causes:
  
  
  Missing Configuration: The item category may not be configured correctly in the system. This can happen if the item category is not defined for the specific order type or if the configuration is incomplete.
  
  
  Incorrect Item Category Determination: The system uses specific rules to determine the item category based on various factors such as the order type, product type, and other attributes. If these rules are not set up correctly, the system may fail to determine a valid item category.
  
  
  Missing Master Data: The relevant master data (like