How To Fix CRM_ORDER_CUST019 - Enter an item category

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 019

• Message text: Enter an item category

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST019 - Enter an item category ?

  The SAP error message CRM_ORDER_CUST019, which states "Enter an item category," typically occurs in the context of creating or modifying a sales order, service order, or similar document in the SAP CRM system. This error indicates that the system requires an item category to be specified for the line item you are trying to create or modify.
  Cause:
  
  Missing Item Category: The most common cause of this error is that the item category field is left blank when creating or updating an order.
  Configuration Issues: There may be issues with the configuration of item categories in the system, such as missing or incorrectly defined item categories in the relevant customizing settings.
  User Input Error: The user may not have filled in all the required fields in the order entry screen, leading to this error.
  
  Solution:
  
  Enter Item Category: Ensure that you enter a valid item category in the relevant field when creating or modifying the order. The item category determines how the system processes the item, including pricing, availability checks, and delivery.
  Check Configuration: If you are unsure about which item categories are available, you can check the configuration settings in the SAP system:
  
  Go to the transaction code SPRO.
  Navigate to SAP Customizing Implementation Guide > Customer Relationship Management > Order Management > Define Item Categories.
  Review the item categories defined and ensure that they are correctly set up for the type of order you are processing.
  
  
  Default Item Category: If applicable, check if there is a default item category set up for the order type you are using. This can sometimes help in automatically populating the item category field.
  User Training: Ensure that users are trained on the importance of entering item categories and how to select the appropriate one based on the context of the order.
  
  Related Information:
  
  Item Category Determination: The item category can be determined based on various factors, including the order type, sales area, and material type. Understanding how item category determination works in SAP can help in troubleshooting similar issues.
  Documentation: Refer to SAP documentation or help files for more detailed information on item categories and their implications in order processing.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or bugs related to item categories in your version of SAP CRM.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP support team or a functional consultant who specializes in SAP CRM for further assistance.