How To Fix CRM_ORDER_CUST017 - Item category &2 is not defined in Customizing

CRM_ORDER_CUST017 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 017

• Message text: Item category &2 is not defined in Customizing

What causes this issue?

The item category &V2& which you wish to read is missing in table &V1&.

System Response

The system terminates further processing.

How to fix this error?

Check your Customizing and, if necessary, contact the person responsible
for Customizing and complete the missing entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST017 - Item category &2 is not defined in Customizing ?

  The SAP error message CRM_ORDER_CUST017 indicates that the item category specified in the transaction is not defined in the Customizing settings for the CRM system. This error typically occurs when you are trying to create or modify a sales order, service order, or any other document that involves item categories, and the system cannot find the specified item category in the configuration.
  
  Cause:
  
  Missing Item Category Definition: The item category you are trying to use has not been defined in the system.
  Incorrect Configuration: The item category may exist, but it is not properly configured for the specific document type or business scenario.
  Transport Issues: If the item category was recently created or modified in a different environment (like development) and not transported to the current environment (like production), it may not be available.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain item categories.
  
  
  Solution:
  
  
  Define the Item Category:
  
  Go to the