How To Fix CRM_ORDER_CUST017 - Item category &2 is not defined in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 017

• Message text: Item category &2 is not defined in Customizing

What causes this issue?

The item category &V2& which you wish to read is missing in table &V1&.

System Response

The system terminates further processing.

How to fix this error?

Check your Customizing and, if necessary, contact the person responsible
for Customizing and complete the missing entry.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST017 - Item category &2 is not defined in Customizing ?

  The SAP error message CRM_ORDER_CUST017 indicates that the item category specified in the transaction is not defined in the Customizing settings for the CRM system. This error typically occurs when you are trying to create or modify a sales order, service order, or any other document that involves item categories, and the system cannot find the specified item category in the configuration.
  Cause:
  
  Missing Item Category Definition: The item category you are trying to use has not been defined in the system.
  Incorrect Configuration: The item category may exist, but it is not properly configured for the specific document type or business scenario.
  Transport Issues: If the item category was recently created or modified in a different environment (like development) and not transported to the current environment (like production), it may not be available.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain item categories.
  
  Solution:
  
  
  Define the Item Category:
  
  Go to the Customizing (SPRO) transaction.
  Navigate to Customer Relationship Management > Order Management > Basic Settings > Define Item Categories.
  Check if the item category you are trying to use is listed. If not, you will need to create it.
  
  
  
  Check Configuration:
  
  Ensure that the item category is correctly assigned to the relevant document types and that all necessary settings (like item category determination) are properly configured.
  Verify that the item category is linked to the correct product type and sales area.
  
  
  
  Transport the Configuration:
  
  If the item category was created in a different environment, ensure that it has been transported to the current environment. You may need to check with your Basis team or the person responsible for transport management.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the item category. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to item category configuration for any additional requirements or dependencies.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO for Customizing, SE11 for data dictionary, and SE80 for object navigator to check related configurations.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance on item category configuration.
  Community Forums: SAP Community and other forums can be helpful for finding similar issues faced by other users and their solutions.
  
  By following these steps, you should be able to resolve the CRM_ORDER_CUST017 error and ensure that the item category is properly defined and configured in your SAP system.