How To Fix CRM_ORDER_CUST022 - Item category &1 does not match the transaction context

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 022

• Message text: Item category &1 does not match the transaction context

What causes this issue?

No corresponding entry could be found for the transferred item category
&SYST-MSGV1& in the item category assignment table.

System Response

The system terminates processing.

How to fix this error?

Complete the missing entry in the Customizing table, or choose a
relevant item category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_CUST022 - Item category &1 does not match the transaction context ?

  The SAP error message CRM_ORDER_CUST022 indicates that there is a mismatch between the item category specified in the transaction and the expected item category based on the transaction context. This error typically occurs in the SAP Customer Relationship Management (CRM) module when creating or processing sales orders, service orders, or other related documents.
  Cause:
  
  Item Category Configuration: The item category defined in the order does not correspond to the type of transaction being processed. For example, if you are trying to create a service order but the item category is set for a product, this mismatch will trigger the error.
  Transaction Context: The context of the transaction (e.g., sales order, service order) may not support the specified item category. Each transaction type has specific item categories that are valid for it.
  Customizations: If there have been customizations or changes to the item category determination logic, it may lead to unexpected behavior and mismatches.
  Master Data Issues: The master data for the product or service being used may not be correctly set up, leading to an invalid item category being assigned.
  
  Solution:
  
  
  Check Item Category Configuration: Review the configuration of item categories in the SAP system. Ensure that the item category you are trying to use is valid for the transaction type you are processing.
  
  Navigate to the configuration settings in SPRO: SPRO -> SAP Customizing Implementation Guide -> Sales and Distribution -> Sales -> Sales Document -> Define Item Categories.
  
  
  
  Review Transaction Context: Ensure that the transaction context (e.g., sales order, service order) is appropriate for the item category being used. You may need to adjust the item category or change the transaction type accordingly.
  
  
  Adjust Master Data: Verify the master data for the relevant products or services. Ensure that the item category is correctly assigned in the material master or service master records.
  
  
  Check Custom Logic: If there are any custom enhancements or user exits that affect item category determination, review them to ensure they are functioning as intended.
  
  
  Testing: After making any changes, test the transaction again to see if the error persists. If it does, further investigation may be needed to identify any additional configuration or data issues.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VA01 (Create Sales Order), VA02 (Change Sales Order), or CRMD_ORDER (Manage CRM Orders) to replicate the issue and test changes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on item category configuration.
  Documentation: Review SAP documentation related to item category determination and transaction types for a deeper understanding of how these elements interact.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP functional consultant who specializes in CRM or Sales and Distribution for further assistance.