How To Fix CRM_ORDER_CUST022 - Item category &1 does not match the transaction context

CRM_ORDER_CUST022 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_CUST - Customizing Order (General)

• Message number: 022

• Message text: Item category &1 does not match the transaction context

What causes this issue?

No corresponding entry could be found for the transferred item category
&SYST-MSGV1& in the item category assignment table.

System Response

The system terminates processing.

How to fix this error?

Complete the missing entry in the Customizing table, or choose a
relevant item category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ORDER_CUST022 - Details

• The SAP error message CRM_ORDER_CUST022 indicates that there is a mismatch between the item category specified in the transaction and the expected item category based on the transaction context. This error typically occurs in the SAP Customer Relationship Management (CRM) module when creating or processing sales orders, service orders, or other related documents.
  
  Cause:
  
  Item Category Configuration: The item category defined in the order does not correspond to the type of transaction being processed. For example, if you are trying to create a service order but the item category is set for a product, this mismatch will trigger the error.
  Transaction Context: The context of the transaction (e.g., sales order, service order) may not support the specified item category. Each transaction type has specific item categories that are valid for it.
  Customizations: If there have been customizations or changes to the item category determination logic, it may lead to unexpected behavior and mismatches.
  Master Data