How To Fix CRM_ORDER_COPY_CUST002 - No entry with &2 &3 &4 found in the copying control table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_COPY_CUST - Copy business transaction types / item categories

• Message number: 002

• Message text: No entry with &2 &3 &4 found in the copying control table &1

What causes this issue?

No matching entry was found for source item category &V2& and target
transaction type &V3& or target item category &V4& in the copying
control table &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_COPY_CUST002 - No entry with &2 &3 &4 found in the copying control table &1 ?

  The SAP error message CRM_ORDER_COPY_CUST002 indicates that there is no entry found in the copying control table for the specified parameters. This error typically occurs when you are trying to copy a document (like a sales order, service order, etc.) in the SAP CRM system, and the system cannot find the necessary configuration to perform the copy operation.
  Cause:
  The error can be caused by several factors:
  
  Missing Copying Control Configuration: The copying control settings for the source and target document types are not defined in the system.
  Incorrect Document Types: The document types specified in the copy operation do not match any entries in the copying control table.
  Customizing Issues: The copying control settings may not have been properly customized or may have been deleted or modified incorrectly.
  Transport Issues: If the configuration was transported from another system, it may not have been transported correctly.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Copying Control Settings:
  
  Go to the transaction code SPRO (SAP Reference IMG).
  Navigate to Customer Relationship Management -> Order Management -> Copying Control.
  Check the copying control settings for the relevant document types. Ensure that there is an entry for the source and target document types you are trying to copy.
  
  
  
  Create or Modify Entries:
  
  If there is no entry for the required document types, you will need to create a new entry in the copying control table.
  If an entry exists but is incorrect, modify it to ensure it matches the document types you are working with.
  
  
  
  Check for Customizing Transport Issues:
  
  If the copying control settings were recently transported, verify that the transport was successful and that all necessary objects were included.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to copying control for CRM orders to ensure you are following the correct procedures.
  
  
  
  Testing:
  
  After making changes, test the copy operation again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for customizing settings.
  CRMD_ORDER for managing CRM orders.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to copying control in your version of SAP CRM.
  Documentation: Review the SAP Help Portal for detailed information on copying control and CRM order management.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORDER_COPY_CUST002 error message.