How To Fix CRM_ORDER_COPY_CUST001 - No entry found with &2 &3 in the copying control table &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_COPY_CUST - Copy business transaction types / item categories

• Message number: 001

• Message text: No entry found with &2 &3 in the copying control table &1

What causes this issue?

No matching entry was found for source item &V2& and target item
category &V3& in the copying control table &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_COPY_CUST001 - No entry found with &2 &3 in the copying control table &1 ?

  The SAP error message CRM_ORDER_COPY_CUST001 indicates that there is no entry found in the copying control table for the specified source and target document types. This error typically occurs when you are trying to copy or create a document (like a sales order, service order, etc.) in the SAP CRM system, and the system cannot find the necessary configuration to perform the copy operation.
  Cause:
  
  Missing Copying Control Configuration: The most common cause of this error is that the copying control settings for the specific document types involved in the copy operation are not maintained in the system.
  Incorrect Document Types: The document types specified in the operation may not match the entries in the copying control table.
  Custom Development: If there are custom document types or processes, they may not have been properly configured in the copying control settings.
  
  Solution:
  To resolve the CRM_ORDER_COPY_CUST001 error, follow these steps:
  
  
  Check Copying Control Settings:
  
  Go to the transaction code SPRO to access the SAP Customizing Implementation Guide.
  Navigate to Customer Relationship Management -> Order Management -> Copying Control.
  Check the entries in the copying control table for the relevant source and target document types. Ensure that there is a valid entry for the combination you are trying to use.
  
  
  
  Maintain Missing Entries:
  
  If you find that there is no entry for the required document types, you will need to create a new entry in the copying control table.
  Specify the source document type, target document type, and any other relevant parameters needed for the copying process.
  
  
  
  Verify Document Types:
  
  Ensure that the document types you are using in your operation are correct and exist in the system.
  Check if there are any custom document types that need to be configured.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the copy operation again to see if the error persists.
  
  
  
  Consult Documentation:
  
  If you are unsure about the copying control settings, refer to SAP documentation or consult with a functional consultant who specializes in SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO for customizing settings.
  CRMD_ORDER for managing orders in CRM.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to copying control or document types.
  User Authorization: Ensure that you have the necessary authorizations to view and modify copying control settings.
  
  By following these steps, you should be able to resolve the CRM_ORDER_COPY_CUST001 error and successfully perform the desired copy operation in SAP CRM.