How To Fix CRM_ORDER057 - Item category determination customizing is not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 057

• Message text: Item category determination customizing is not maintained

What causes this issue?

You have tried to create a new item. However, item category
determination has not been set up for the selected transaction type. The
transaction type has probably only been created recently.

System Response

The current transaction is terminated.

How to fix this error?

Maintain <DS:SIMG.CRM_POSTYPFIND_001>Customizing for Item Category
Determination</> for the current transaction type in Customizing, or
contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER057 - Item category determination customizing is not maintained ?

  The SAP error message CRM_ORDER057 indicates that the system is unable to determine the item category for a transaction because the necessary customizing settings are not maintained. This typically occurs in the context of SAP Customer Relationship Management (CRM) when creating or processing sales orders, service orders, or other related documents.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Customizing Settings: The item category determination settings in the customizing (SPRO) are not properly configured for the specific transaction type or sales area.
  Incorrect Configuration: The configuration for item categories may be incomplete or incorrect, leading to the inability to determine the appropriate item category.
  Missing Master Data: The relevant master data (like product master, customer master, etc.) may not be set up correctly, which can affect item category determination.
  Transaction Type Not Defined: The transaction type being used may not have a corresponding item category defined in the customizing settings.
  
  Solution:
  To resolve the CRM_ORDER057 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Easy Access screen and navigate to the following path:
  SPRO -> SAP Reference IMG -> Customer Relationship Management -> Master Data -> Product -> Define Item Categories
  
  Ensure that the item categories are defined for the relevant transaction types and sales areas.
  
  
  
  Maintain Item Category Determination:
  
  In the same customizing area, check the settings for item category determination. Ensure that the necessary conditions are set up correctly.
  You may need to define the item category determination rules based on the sales document type, item category group, and other relevant criteria.
  
  
  
  Check Master Data:
  
  Verify that the relevant master data (like product and customer) is correctly maintained. Ensure that the item category group in the product master is set correctly.
  
  
  
  Review Transaction Type:
  
  Ensure that the transaction type you are using is correctly defined and linked to the appropriate item categories in the customizing settings.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access the order management screen and SPRO for customizing.
  Documentation: Refer to SAP Help documentation for detailed guidance on item category determination and related customizing settings.
  Support: If the issue persists after checking the above settings, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ORDER057 error and ensure that item category determination works correctly in your SAP CRM system.