How To Fix CRM_ORDER059 - Item &1 is already being processed by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 059

• Message text: Item &1 is already being processed by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER059 - Item &1 is already being processed by user &2 ?

  The SAP error message CRM_ORDER059 indicates that a specific item (denoted by &1) in a CRM order is currently being processed by another user (denoted by &2). This typically occurs in scenarios where multiple users are trying to access or modify the same order item simultaneously, leading to a lock situation to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user has opened the same order item for editing, which causes a lock on that item.
  Session Timeout: A previous session may not have been properly closed, leaving the item locked.
  Long-running Transactions: If a user is taking a long time to process the item, it may remain locked for an extended period.
  
  Solution:
  
  Wait and Retry: If the item is being processed by another user, the simplest solution is to wait until that user has finished their work and released the lock. You can then try to access the item again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock and the corresponding object. If necessary, you can contact that user to coordinate access.
  Release Locks: If you have the necessary authorizations, you can manually delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the item.
  Session Management: Ensure that users properly log off or close their sessions to avoid leaving items locked unintentionally.
  Review User Roles: If this issue occurs frequently, consider reviewing user roles and permissions to ensure that users are not inadvertently locking items that others need to access.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and roles.
  
  
  Documentation: Refer to SAP Help documentation for CRM order management for more details on handling locks and concurrent processing.
  Best Practices: Implementing best practices for user training on session management and order processing can help reduce the frequency of this error.
  
  If the problem persists or if you need further assistance, consider reaching out to your SAP support team or consulting the SAP community for additional insights.