How To Fix CRM_ORDER058 - &1 items locked by other users

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 058

• Message text: &1 items locked by other users

What causes this issue?

Items &V2& are already being processed by user &V3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER058 - &1 items locked by other users ?

  The SAP error message CRM_ORDER058 indicates that certain items in a CRM order are locked by other users. This typically occurs when multiple users are trying to access or modify the same order or item simultaneously, leading to a conflict due to the locking mechanism in SAP.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the order or specific items within the order.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  Long-running Transactions: If a user is taking a long time to process an order, it can lead to locks being held for an extended period.
  Background Jobs: Sometimes, background jobs or processes may also lock items in the system.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the order again. The lock may be released once the other user completes their transaction.
  Identify the Lock: Use transaction code SM12 to check for locks. You can see which user is holding the lock and the specific items that are locked.
  
  In SM12, you can filter by the user ID or the object type to find the relevant locks.
  
  
  Contact the User: If you identify the user holding the lock, you can reach out to them to see if they can release the lock or complete their transaction.
  Release Locks: If necessary and if you have the appropriate authorizations, you can manually delete the lock entries in SM12. However, this should be done with caution, as it may lead to data inconsistencies if the other user is still working on the order.
  Check for Background Jobs: If a background job is causing the lock, you may need to wait for it to complete or check with your system administrator.
  Review System Settings: If this issue occurs frequently, it may be worth reviewing the system settings and user access patterns to minimize conflicts.
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks can help in troubleshooting. SAP uses a locking mechanism to prevent data inconsistencies when multiple users are accessing the same data.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to check for dumps) for further investigation.
  User Training: Ensure that users are trained on how to properly exit transactions to avoid leaving locks in the system.
  
  If the problem persists or if you are unsure about releasing locks, it is advisable to consult with your SAP Basis team or system administrator for further assistance.