How To Fix CRM_ORDER055 - Automatic postprocessing must still be completed (transaction completion)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 055

• Message text: Automatic postprocessing must still be completed (transaction completion)

What causes this issue?

The transaction could not be completely saved during one of the last
changes as it was still being maintained, for example in partial
document processing for individual items. Cross-item functions (for
example, group conditions, credit check, delivery groups) could not be
executed. Additionally, no index was structured at item level (locator)
for the transaction, and actions and sending of the business document
was supressed.
The transaction does not have a consistent status.
Automatic postprocessing (Report CRM_ORDER_POSTPROCESSING) puts the
transaction back into a consistent status by executing the cross-item
functions for the whole document. Index, actions and business documents
are also completed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the CRM_ORDER_POSTPROCESSING report.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER055 - Automatic postprocessing must still be completed (transaction completion) ?

  The SAP error message CRM_ORDER055, which states "Automatic postprocessing must still be completed (transaction completion)," typically occurs in the context of CRM (Customer Relationship Management) transactions. This message indicates that there are pending automatic postprocessing tasks that need to be completed before the transaction can be fully processed or closed.
  Cause:
  
  Pending Background Jobs: The system may have background jobs that are still running or have not yet completed. These jobs are responsible for processing certain tasks related to the transaction.
  Incomplete Data: There may be missing or incomplete data that is required for the transaction to be finalized.
  System Lock: The transaction might be locked due to another process or user accessing it, preventing the completion of automatic postprocessing.
  Configuration Issues: There could be issues with the configuration of the CRM system that affect the automatic postprocessing functionality.
  
  Solution:
  
  
  Check Background Jobs: 
  
  Go to transaction code SM37 to check the status of background jobs. Look for jobs related to the CRM transaction and see if they are still running or if they have failed.
  If jobs are stuck, you may need to restart them or investigate the reason for their failure.
  
  
  
  Review Transaction Logs:
  
  Use transaction code SLG1 to check the application logs for any errors or warnings related to the transaction. This can provide insights into what might be causing the postprocessing to hang.
  
  
  
  Data Consistency Check:
  
  Ensure that all required data for the transaction is complete and correct. Check for any missing mandatory fields or inconsistencies.
  
  
  
  Release Locks:
  
  If the transaction is locked, you can use transaction code SM12 to check for locks and release them if necessary. Be cautious when releasing locks to avoid disrupting other users.
  
  
  
  Manual Processing:
  
  If automatic postprocessing is not completing, you may need to manually process the transaction or related tasks. This could involve executing specific functions or transactions that are part of the postprocessing.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM_ORDER055 for any specific recommendations or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may have additional insights or patches available.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SLG1 (Application Log), and SM12 (Lock Entries).
  SAP Notes: Search for SAP Notes related to CRM_ORDER055 in the SAP Support Portal for any updates or specific fixes.
  System Performance: Sometimes, system performance issues can lead to delays in background processing. Monitor system performance and resource utilization.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_ORDER055 error message.