How To Fix CRM_ORDER053 - Error when calling module CRM_ORDER_GET_ACTIVE_OW

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 053

• Message text: Error when calling module CRM_ORDER_GET_ACTIVE_OW

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER053 - Error when calling module CRM_ORDER_GET_ACTIVE_OW ?

  The SAP error message CRM_ORDER053, which occurs when calling the module CRM_ORDER_GET_ACTIVE_OW, typically indicates that there is an issue related to the retrieval of active orders in the SAP CRM system. This error can arise due to various reasons, including data inconsistencies, missing entries, or issues with the configuration of the CRM system.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the order data, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the order data.
  Configuration Issues: There could be configuration problems in the CRM system that prevent the retrieval of active orders.
  System Performance: If the system is under heavy load, it may lead to timeouts or failures in retrieving data.
  Custom Code: If there are custom enhancements or modifications in the CRM system, they may interfere with the standard functionality.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like CRMD_ORDER to check for inconsistencies in the order data.
  Run consistency checks or reports to identify and correct any data issues.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the order data. This can be checked in transaction SU53 after the error occurs.
  
  
  
  Analyze Configuration:
  
  Review the configuration settings in the CRM system to ensure that everything is set up correctly for order management.
  Check for any recent changes in configuration that might have led to this issue.
  
  
  
  Monitor System Performance:
  
  Check system performance and load. If the system is slow, consider optimizing performance or scheduling heavy jobs during off-peak hours.
  
  
  
  Debugging:
  
  If you have access to the development environment, you can debug the function module CRM_ORDER_GET_ACTIVE_OW to identify the exact point of failure.
  
  
  
  Check for Notes and Patches:
  
  Look for SAP Notes related to this error message. SAP may have released patches or notes that address this specific issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SE37 (for function modules), and SE80 (for development objects).
  SAP Notes: Regularly check the SAP Support Portal for any relevant notes or updates regarding this error.
  Documentation: Review the SAP documentation for CRM order management to understand the expected behavior and configuration settings.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER053 error effectively.