How To Fix CRM_ORDER038 - Authorization check incorrectly called up

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 038

• Message text: Authorization check incorrectly called up

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER038 - Authorization check incorrectly called up ?

  The SAP error message CRM_ORDER038 indicates that an authorization check was incorrectly called up in the context of a CRM order. This typically means that the system is trying to perform an operation for which the user does not have the necessary authorizations.
  Cause:
  
  Missing Authorizations: The user executing the transaction does not have the required authorizations for the specific action they are trying to perform on the CRM order.
  Incorrect Role Assignment: The user may not have the correct roles assigned in their user profile, which leads to missing authorizations.
  Custom Development: If there are custom developments or enhancements in the CRM system, they might not be correctly handling authorization checks.
  Configuration Issues: There may be issues in the configuration of the authorization objects related to CRM orders.
  
  Solution:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization checks failed. This will provide insight into what specific authorizations are missing.
  Review the user’s roles and profiles in transaction SU01 or PFCG to ensure they have the necessary authorizations for the CRM order operations.
  
  
  
  Adjust Roles and Authorizations:
  
  If missing authorizations are identified, work with your SAP security team to adjust the roles and profiles accordingly.
  Ensure that the user has the necessary authorizations for the relevant authorization objects (e.g., CRM_ORDER, CRM_ORDER_MAINTAIN, etc.).
  
  
  
  Review Custom Code:
  
  If there are custom developments, review the code to ensure that authorization checks are implemented correctly.
  Ensure that any custom logic does not inadvertently bypass necessary authorization checks.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM authorization checks for any specific guidance or known issues.
  
  
  
  Testing:
  
  After making changes to roles or custom code, test the transaction again to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects for CRM orders, such as CRM_ORDER, CRM_ORDER_MAINTAIN, etc.
  SAP Notes: Check SAP Notes for any known issues or patches related to CRM authorization checks.
  Transaction Codes:
  
  SU53: Display authorization check.
  SU01: User maintenance.
  PFCG: Role maintenance.
  
  
  
  If the issue persists after checking authorizations and roles, it may be necessary to engage SAP support for further assistance.