How To Fix CRM_ORDER040 - Error when saving; Commit work and wait ends with return code &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 040

• Message text: Error when saving; Commit work and wait ends with return code &

What causes this issue?

The CRM business transaction has not been saved successfully. One of the
modules which was planned for the update step has resulted in an error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Use transaction
<DS:TRAS.SM13>Update Orders</> (SM13) to check which update step
resulted in an error. In the case of a SAP standard module, contact the
SAP hotline.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER040 - Error when saving; Commit work and wait ends with return code & ?

  The SAP error message CRM_ORDER040 typically indicates that there was an issue during the saving process of a CRM order, and the "Commit work and wait" operation returned an error code. This can happen for various reasons, and the specific return code can provide more insight into the underlying issue.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being saved, such as missing mandatory fields or invalid data formats.
  Authorization Issues: The user may not have the necessary authorizations to perform the save operation.
  Business Logic Errors: Custom business logic or enhancements (like BAdIs or user exits) may be causing the error during the save process.
  Database Issues: There could be issues with the database, such as locks or connectivity problems.
  System Configuration: Incorrect configuration settings in the CRM system could lead to errors during order processing.
  
  Solutions:
  
  Check Return Code: Analyze the specific return code provided in the error message. This can give you more context about the failure.
  Review Data: Ensure that all required fields are filled out correctly and that the data adheres to the expected formats.
  Authorization Check: Verify that the user has the necessary authorizations to create or modify CRM orders.
  Debugging: If you have access to the development environment, you can debug the transaction to identify where the error occurs.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context.
  Consult Documentation: Refer to SAP Notes or documentation related to the specific error code for more detailed troubleshooting steps.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to check related transaction codes such as CRM_ORDER or CRM_ORDERADM_H for further insights into the order management process.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address known issues related to CRM_ORDER040.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ORDER040 error effectively.