How To Fix CRM_ORDER037 - Document or business transaction could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER - Document Processing for Messages (General)

• Message number: 037

• Message text: Document or business transaction could not be saved

What causes this issue?

The document or business transaction cannot be saved in this condition.

System Response

The system canceled saving the document/transaction.

How to fix this error?

Detailed information can be found in the log for the
document/transaction.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER037 - Document or business transaction could not be saved ?

  The SAP error message CRM_ORDER037, which states "Document or business transaction could not be saved," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue preventing the successful saving of a business transaction or document. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Causes of CRM_ORDER037
  
  
  Missing Required Fields: Certain mandatory fields may not be filled in the transaction or document. This could include fields like status, dates, or other critical information.
  
  
  Data Inconsistencies: There may be inconsistencies in the data entered, such as invalid combinations of values or references to non-existent entities.
  
  
  Authorization Issues: The user may not have the necessary authorizations to save the document or transaction.
  
  
  Business Logic Errors: Custom business logic or enhancements (like user exits or BAdIs) may be preventing the document from being saved due to specific conditions not being met.
  
  
  System Configuration Issues: Configuration settings in the CRM system may not be set up correctly, leading to errors during the save process.
  
  
  Technical Errors: There could be underlying technical issues, such as database locks, system performance problems, or other technical glitches.
  
  
  Solutions to CRM_ORDER037
  
  
  Check Required Fields: Review the transaction or document to ensure all mandatory fields are filled out correctly. Look for any fields highlighted in red or with error messages.
  
  
  Validate Data: Ensure that all data entered is valid and consistent. Check for any invalid entries or references.
  
  
  Review Authorizations: Verify that the user has the necessary permissions to perform the action. This may involve checking roles and authorizations in the SAP system.
  
  
  Debug Custom Logic: If there are custom enhancements in place, consider debugging the code to identify any logic that may be causing the save to fail.
  
  
  Consult Configuration Settings: Review the configuration settings related to the transaction type or document type to ensure they are set up correctly.
  
  
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Database Locks: Check for any database locks that may be preventing the save operation. This can be done using transaction SM12.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, and SLG1 for logging.
  SAP Notes: Search for SAP Notes related to CRM_ORDER037 in the SAP Support Portal, as there may be specific fixes or patches available.
  Documentation: Review SAP documentation for CRM to understand the business processes and data requirements better.
  
  By systematically addressing these potential causes, you should be able to identify and resolve the issue leading to the CRM_ORDER037 error message.