How To Fix CRM_OPPORT_H037 - The Closing Date has been reset to today s date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_OPPORT_H - Output for Opportunity Header

• Message number: 037

• Message text: The Closing Date has been reset to today s date

What causes this issue?

When you set an opportunity to one of the following statuses, the
closing date cannot lie in the future:
Completed
Lost
Won
Stopped by Customer
Stopped by Us

System Response

The system automatically sets the closing date to the current date.

How to fix this error?

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_OPPORT_H037 - The Closing Date has been reset to today s date ?

  The SAP error message CRM_OPPORT_H037, which states "The Closing Date has been reset to today's date," typically occurs in the context of managing opportunities in SAP CRM (Customer Relationship Management). This message indicates that the system has automatically adjusted the closing date of an opportunity to the current date, which can be due to various reasons.
  Cause:
  
  Business Logic: The system may have built-in business rules that dictate that if certain conditions are not met (e.g., if the opportunity is not progressing as expected), the closing date is reset to the current date.
  Status Change: If the status of the opportunity changes (e.g., from "In Progress" to "Closed"), the system may automatically adjust the closing date.
  User Input: A user may have inadvertently changed the closing date or other related fields, triggering the system to reset it.
  Configuration Settings: There may be specific configurations in the CRM system that enforce this behavior based on the opportunity's lifecycle or status.
  
  Solution:
  
  Review Opportunity Details: Check the details of the opportunity to ensure that all required fields are filled out correctly and that the opportunity is in the correct status.
  Check Business Rules: Consult with your SAP CRM administrator or functional consultant to understand the business rules that might be causing this reset. They can provide insights into whether this behavior is expected or if it can be modified.
  Adjust Closing Date Manually: If the reset is not desired, you can manually change the closing date back to the intended date after ensuring that all conditions are met.
  Training and Documentation: Ensure that users are trained on how to properly manage opportunities and understand the implications of changing certain fields.
  System Configuration: If this behavior is not desired, consider reviewing the configuration settings in the CRM system to see if adjustments can be made to prevent the automatic reset of the closing date.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  User Documentation: Refer to the SAP CRM user documentation for guidelines on managing opportunities and understanding the implications of various fields.
  Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to address the CRM_OPPORT_H037 error and manage the closing dates of opportunities effectively.