How To Fix CRM_NOTIF031 - Fax number missing for sender &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 031

• Message text: Fax number missing for sender &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF031 - Fax number missing for sender &1 ?

  The SAP error message CRM_NOTIF031 indicates that a fax number is missing for the sender in the context of a CRM (Customer Relationship Management) notification. This error typically arises when attempting to send a fax from the SAP system, and the system cannot find a valid fax number for the sender.
  Cause:
  
  Missing Fax Number: The sender's master data (such as a business partner or user profile) does not have a fax number assigned.
  Incorrect Configuration: The configuration settings for fax sending in the SAP system may not be set up correctly.
  Data Inconsistency: There may be inconsistencies in the data related to the sender's contact information.
  
  Solution:
  
  
  Check Sender's Master Data:
  
  Navigate to the relevant business partner or user profile in the SAP system.
  Ensure that a valid fax number is entered in the appropriate field.
  If the sender is a business partner, you can check this in transaction code BP (Business Partner).
  
  
  
  Update Fax Number:
  
  If the fax number is missing, add it to the sender's master data.
  Make sure to save the changes.
  
  
  
  Verify Configuration:
  
  Check the configuration settings for fax sending in the SAP system. This may involve reviewing the settings in transaction codes like SPAD (Spool Administration) or SOST (Send Requests).
  Ensure that the output type for fax is correctly configured to use the sender's fax number.
  
  
  
  Test the Configuration:
  
  After making the necessary updates, perform a test to ensure that the fax can be sent successfully without encountering the error.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or consult with your SAP Basis or CRM support team for further troubleshooting.
  
  
  
  Related Information:
  
  Business Partner Role: Ensure that the business partner has the correct role assigned that allows for fax communication.
  Output Type Configuration: Review the output type settings for the document you are trying to send via fax to ensure it is set up to use the correct sender information.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  
  By following these steps, you should be able to resolve the CRM_NOTIF031 error and successfully send faxes from the SAP system.