How To Fix CRM_NOTIF030 - E-mail address missing for sender &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 030

• Message text: E-mail address missing for sender &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF030 - E-mail address missing for sender &1 ?

  The SAP error message CRM_NOTIF030 indicates that there is a missing email address for the sender in the context of a notification or communication process within the SAP Customer Relationship Management (CRM) system. This error typically arises when the system attempts to send an email notification but cannot find a valid email address for the sender.
  Cause:
  
  Missing Email Address: The sender's email address is not maintained in the user profile or master data.
  Incorrect User Configuration: The user who is supposed to send the email may not have the necessary email settings configured in their user profile.
  Data Inconsistency: There may be inconsistencies in the data related to the user or the organizational structure that prevent the email address from being retrieved.
  
  Solution:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID of the sender and check the email address field in the user profile.
  If the email address is missing, add a valid email address and save the changes.
  
  
  
  Maintain Email Address in Business Partner:
  
  If the sender is a business partner, ensure that the email address is maintained in the business partner master data.
  Use transaction code BP to access the business partner and check the email address in the relevant contact information section.
  
  
  
  Verify Organizational Data:
  
  Ensure that the organizational data is correctly set up and that the user is assigned to the correct organizational unit that has a valid email address.
  
  
  
  Check Communication Settings:
  
  Review the communication settings in the CRM system to ensure that the email sending configuration is correctly set up.
  
  
  
  Test Email Sending:
  
  After making the necessary changes, perform a test to send an email notification to verify that the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  BP: Business Partner
  
  
  Email Configuration: Ensure that the SMTP settings are correctly configured in the SAP system for sending emails.
  User Roles and Authorizations: Check if the user has the necessary roles and authorizations to send emails from the CRM system.
  SAP Notes: Look for any relevant SAP Notes that may address specific issues related to email sending in your version of SAP CRM.
  
  By following these steps, you should be able to resolve the CRM_NOTIF030 error and ensure that the email address for the sender is correctly configured.