How To Fix CRM_NOTIF024 - SMS service missing for SMS number of receiver &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 024

• Message text: SMS service missing for SMS number of receiver &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF024 - SMS service missing for SMS number of receiver &1 ?

  The SAP error message CRM_NOTIF024 indicates that there is a missing SMS service for the specified SMS number of the receiver. This error typically occurs in the context of sending SMS notifications through the SAP Customer Relationship Management (CRM) system.
  Cause:
  The error can be caused by several factors:
  
  Missing SMS Service Configuration: The SMS service may not be configured correctly in the SAP system.
  Invalid or Incomplete Receiver Information: The receiver's SMS number may be missing or incorrectly formatted.
  Service Provider Issues: The SMS service provider may not be set up or may be experiencing issues.
  Authorization Issues: The user or system may not have the necessary authorizations to send SMS messages.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check SMS Service Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for SMS services.
  Ensure that the SMS service is properly configured and active.
  
  
  
  Verify Receiver Information:
  
  Check the receiver's details in the CRM system to ensure that the SMS number is correctly entered and formatted.
  Make sure that the number includes the correct country code and does not contain any invalid characters.
  
  
  
  Review Service Provider Settings:
  
  Ensure that the SMS service provider is correctly set up in the system.
  Check if there are any connectivity issues with the SMS gateway or service provider.
  
  
  
  Check Authorizations:
  
  Verify that the user or system has the necessary authorizations to send SMS messages.
  Review the roles and authorizations assigned to the user.
  
  
  
  Test SMS Sending:
  
  After making the necessary adjustments, perform a test to send an SMS to verify that the issue has been resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to SMS services for any additional troubleshooting steps or configuration details.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration) and SOST (to check the status of sent messages).
  SAP Notes: Check SAP Notes for any known issues or patches related to SMS services in your version of SAP CRM.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_NOTIF024 error in your SAP system.