How To Fix CRM_NOTIF023 - SMS number missing for receiver &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 023

• Message text: SMS number missing for receiver &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF023 - SMS number missing for receiver &1 ?

  The SAP error message CRM_NOTIF023 indicates that there is a missing SMS number for the specified receiver in the context of a notification or message that is being sent via SMS. This error typically arises in the SAP Customer Relationship Management (CRM) module when attempting to send notifications to customers or users via SMS, but the system cannot find a valid SMS number for the intended recipient.
  Cause:
  
  Missing SMS Number: The primary cause of this error is that the recipient's SMS number is not maintained in the system. This could be due to incomplete customer master data or missing contact information.
  Incorrect Configuration: There may be issues with the configuration of the SMS communication settings in the SAP system.
  Data Synchronization Issues: If the data is being pulled from an external system, there may be synchronization issues leading to missing information.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code BP for Business Partner).
  Ensure that the SMS number is correctly maintained in the communication data section for the relevant business partner or customer.
  If the SMS number is missing, add it and save the changes.
  
  
  
  Verify Communication Settings:
  
  Check the configuration settings for SMS communication in the SAP system.
  Ensure that the SMS gateway and other related settings are correctly configured.
  
  
  
  Data Consistency Check:
  
  If the SMS number is supposed to be populated from an external system, verify that the data synchronization process is functioning correctly.
  Check for any errors in the data transfer process that might have led to missing information.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test to ensure that the SMS notifications can be sent successfully without encountering the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring SMS notifications and troubleshooting related issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  BP - Business Partner for maintaining customer data.
  SMSG - SMS Gateway settings (if applicable).
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  User Roles and Authorizations: Ensure that the user attempting to send the SMS has the necessary authorizations to access and modify customer data.
  
  
  By following these steps, you should be able to resolve the CRM_NOTIF023 error and successfully send SMS notifications to the intended recipients.