How To Fix CRM_NOTIF023 - SMS number missing for receiver &1

CRM_NOTIF023 - Overview

• Message type: E = Error

• Message class: CRM_NOTIF - Messages for Notification Service

• Message number: 023

• Message text: SMS number missing for receiver &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_NOTIF023 - SMS number missing for receiver &1 ?

  The SAP error message CRM_NOTIF023 indicates that there is a missing SMS number for the specified receiver in the context of a notification or message that is being sent via SMS. This error typically arises in the SAP Customer Relationship Management (CRM) module when attempting to send notifications to customers or users via SMS, but the system cannot find a valid SMS number for the intended recipient.
  
  Cause:
  
  Missing SMS Number: The primary cause of this error is that the recipient's SMS number is not maintained in the system. This could be due to incomplete customer master data or missing contact information.
  Incorrect Configuration: There may be issues with the configuration of the SMS communication settings in the SAP system.
  Data Synchronization Issues: If the data is being pulled from an external system, there may be synchronization issues leading to missing information.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data in SAP (transaction code