How To Fix CRM_MKTVL023 - Customer group &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTVL - Value Splitting Messages Marketing Planner

• Message number: 023

• Message text: Customer group &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTVL023 - Customer group &1 does not exist ?

  The SAP error message CRM_MKTVL023 indicates that the customer group specified (denoted by &1) does not exist in the system. This error typically occurs in the context of customer master data or when trying to assign a customer to a specific group that has not been defined in the system.
  Cause:
  
  Non-Existent Customer Group: The customer group you are trying to use has not been created in the system.
  Incorrect Input: There may be a typo or incorrect entry in the customer group field.
  Data Synchronization Issues: If you are working in a system that integrates with other systems (like CRM and ERP), there may be synchronization issues where the customer group has not been replicated correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or access certain customer groups.
  
  Solution:
  
  
  Check Customer Group: Verify that the customer group you are trying to use actually exists in the system. You can do this by navigating to the relevant configuration or master data transaction (e.g., using transaction OVK1 for customer groups in SD).
  
  
  Create Customer Group: If the customer group does not exist, you will need to create it. This can typically be done in the configuration settings:
  
  Go to the transaction code SPRO.
  Navigate to Sales and Distribution > Master Data > Business Partners > Customer > Define Customer Groups.
  Create a new customer group if necessary.
  
  
  
  Correct Input: Double-check the input for any typos or errors. Ensure that the customer group code is entered correctly.
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to access the customer group. If you suspect authorization issues, contact your system administrator.
  
  
  Data Synchronization: If you are working in a system that integrates with other systems, check for any data synchronization issues. You may need to run a synchronization job or check the middleware for errors.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), OVK1 (Define Customer Groups), and SPRO (SAP Project Reference Object).
  Documentation: Refer to SAP Help documentation for more details on customer master data and configuration.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTVL023 and ensure that the customer group is correctly set up in your SAP system.