How To Fix CRM_MKTTGGRP_EXP870 - File export terminated due to missing information

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 870

• Message text: File export terminated due to missing information

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP870 - File export terminated due to missing information ?

  The SAP error message CRM_MKTTGGRP_EXP870 indicates that a file export process has been terminated due to missing information. This error typically occurs in the context of marketing or campaign management within the SAP Customer Relationship Management (CRM) module, particularly when exporting data related to marketing groups or campaigns.
  Causes:
  
  Missing Required Fields: The export process may require certain fields to be populated, and if any of these fields are missing or empty, the export will fail.
  Incorrect Configuration: There may be issues with the configuration of the export settings or the data source.
  Data Integrity Issues: The data being exported may have integrity issues, such as references to non-existent records or invalid data formats.
  Authorization Issues: The user executing the export may not have the necessary authorizations to access certain data.
  
  Solutions:
  
  Check Required Fields: Review the export configuration and ensure that all required fields are populated. This may involve checking the marketing group or campaign data for completeness.
  Validate Data: Run data validation checks to ensure that all records are complete and that there are no missing or invalid entries.
  Review Configuration: Check the configuration settings for the export process to ensure they are set up correctly. This may involve looking at the settings in the CRM system or any related middleware.
  User Authorizations: Ensure that the user executing the export has the necessary permissions to access all required data.
  Consult Logs: Check the application logs for more detailed error messages that may provide additional context about what specific information is missing.
  Test with Sample Data: If possible, try exporting a smaller set of data or a different marketing group to see if the issue persists. This can help isolate the problem.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for the CRM module, particularly sections related to marketing and data exports.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and found solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with an SAP expert for further assistance.