How To Fix CRM_MKTTGGRP_EXP863 - Enter sender

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 863

• Message text: Enter sender

What causes this issue?

To transport target groups to the selected channel, you must enter a
sender. For more detailed information on this input parameter, see the
input help for the appropriate field on the interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP863 - Enter sender ?

  The SAP error message CRM_MKTTGGRP_EXP863 with the description "Enter sender" typically occurs in the context of marketing or campaign management within the SAP Customer Relationship Management (CRM) module. This error indicates that a required field for the sender of a marketing campaign or activity has not been filled in.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Sender Information: The sender field in the marketing campaign or activity is not populated. This could be due to user oversight or a system configuration issue.
  Configuration Issues: The system may not be properly configured to allow for sender information to be automatically populated or selected.
  User Permissions: The user may not have the necessary permissions to access or modify sender information.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter Sender Information:
  
  Navigate to the relevant marketing campaign or activity where the error occurred.
  Locate the sender field and ensure that it is filled in with the appropriate sender details (e.g., name, email address).
  
  
  
  Check Configuration:
  
  If the sender information is supposed to be automatically populated, check the configuration settings in the SAP CRM system to ensure that the sender details are correctly set up.
  Consult with your SAP administrator or technical team to verify that the necessary settings are in place.
  
  
  
  Review User Permissions:
  
  Ensure that the user encountering the error has the necessary permissions to enter or modify sender information.
  If permissions are lacking, work with your SAP security team to grant the appropriate access.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on the specific transaction or process you are working with.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with details about the error message and the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing and campaign management, such as CRMD_ORDER for managing marketing activities.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Training: Ensure that users involved in marketing activities are trained on how to properly enter and manage sender information to prevent this error in the future.
  
  By following these steps, you should be able to resolve the CRM_MKTTGGRP_EXP863 error and continue with your marketing activities in SAP CRM.