How To Fix CRM_MKTTGGRP_EXP862 - Enter sender or e-mail address

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 862

• Message text: Enter sender or e-mail address

What causes this issue?

To transport target groups to the channel 'Internet Mail (SMTP)', you
must enter either an e-mail address or a sender. For more detailed
information on this input parameter, see the input help for the
corresponding field on the interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP862 - Enter sender or e-mail address ?

  The SAP error message CRM_MKTTGGRP_EXP862 typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to execute a marketing campaign or related activity that requires a sender or email address to be specified. This error indicates that the system expects a sender or email address to be provided, but it is missing.
  Cause:
  The error is caused by one of the following reasons:
  
  Missing Sender Information: The sender's email address or name has not been specified in the marketing campaign or communication settings.
  Configuration Issues: There may be a configuration issue in the marketing campaign settings or the communication method being used.
  User Input Error: The user may have overlooked entering the required information in the relevant fields.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sender Information:
  
  Navigate to the marketing campaign or communication settings where the error occurred.
  Ensure that the sender's email address and name are correctly entered in the appropriate fields.
  
  
  
  Review Configuration Settings:
  
  Go to the configuration settings for marketing campaigns in SAP CRM.
  Verify that the default sender information is set up correctly. This can often be found in the transaction codes related to marketing (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  
  
  
  Input Required Data:
  
  If you are manually creating a campaign or communication, ensure that you fill in all required fields, including the sender's email address.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the campaign or communication process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or help resources for further guidance on configuring sender information in marketing campaigns.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to marketing and campaign management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create or modify marketing campaigns.
  
  By following these steps, you should be able to resolve the CRM_MKTTGGRP_EXP862 error and successfully proceed with your marketing activities in SAP CRM.