How To Fix CRM_MKTTGGRP_EXP862 - Enter sender or e-mail address

CRM_MKTTGGRP_EXP862 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 862

• Message text: Enter sender or e-mail address

What causes this issue?

To transport target groups to the channel 'Internet Mail (SMTP)', you
must enter either an e-mail address or a sender. For more detailed
information on this input parameter, see the input help for the
corresponding field on the interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP862 - Enter sender or e-mail address ?

  The SAP error message CRM_MKTTGGRP_EXP862 typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to execute a marketing campaign or related activity that requires a sender or email address to be specified. This error indicates that the system expects a sender or email address to be provided, but it is missing.
  
  Cause:
  The error is caused by one of the following reasons:
  
  Missing Sender Information: The sender's email address or name has not been specified in the marketing campaign or communication settings.
  
  Configuration Issues: There may be a configuration issue in the marketing campaign settings or the communication method being used.
  User Input Error: The user may have overlooked entering the required information in the relevant fields.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sender Information:
  
  Navigate to the marketing campaign or communication settings where the error occurred.
  Ensure that the sender's email address and name are correctly entered in the