How To Fix CRM_MKTTGGRP_EXP853 - Contact person &1 for business partner &2 not contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 853

• Message text: Contact person &1 for business partner &2 not contacted

What causes this issue?

You wanted to contact a contact person for a business partner within a
B2B scenario. You need to maintain the necessary address data for the
the relationship between the two.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the required address data on the 'Contact person' - relationship
between the two business partners.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP853 - Contact person &1 for business partner &2 not contacted ?

  The SAP error message CRM_MKTTGGRP_EXP853 indicates that a specific contact person for a business partner has not been contacted in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when executing marketing functions, such as campaign management or lead generation.
  Cause:
  
  Contact Status: The contact person may not have been included in the marketing campaign due to their status (e.g., inactive, not relevant for the campaign).
  Selection Criteria: The selection criteria used to identify contacts for the campaign may not include the specific contact person.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner or contact person records.
  Campaign Settings: The campaign settings may not allow for certain contact persons to be included.
  
  Solution:
  
  Check Contact Person Status: Verify the status of the contact person in the business partner master data. Ensure that they are active and relevant for the campaign.
  Review Selection Criteria: Examine the selection criteria used in the marketing campaign to ensure that the contact person is included. Adjust the criteria if necessary.
  Data Validation: Ensure that all necessary data for the business partner and contact person is complete and accurate. This includes checking for missing addresses, communication details, etc.
  Campaign Configuration: Review the configuration of the marketing campaign to ensure that it is set up to include all relevant contact persons.
  Run Campaign Again: After making the necessary adjustments, try running the campaign or activity again to see if the error persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check the details of the business partner and contact person.
  Marketing Analytics: Utilize marketing analytics tools within SAP CRM to analyze the effectiveness of your campaigns and the inclusion of contact persons.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to access and modify business partner and marketing campaign data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.