How To Fix CRM_MKTTGGRP_EXP853 - Contact person &1 for business partner &2 not contacted

CRM_MKTTGGRP_EXP853 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 853

• Message text: Contact person &1 for business partner &2 not contacted

What causes this issue?

You wanted to contact a contact person for a business partner within a
B2B scenario. You need to maintain the necessary address data for the
the relationship between the two.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter the required address data on the 'Contact person' - relationship
between the two business partners.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP853 - Contact person &1 for business partner &2 not contacted ?

  The SAP error message CRM_MKTTGGRP_EXP853 indicates that a specific contact person for a business partner has not been contacted in the context of a marketing campaign or activity. This error typically arises in the SAP Customer Relationship Management (CRM) module when executing marketing functions, such as campaign management or lead generation.
  
  Cause:
  
  Contact Status: The contact person may not have been included in the marketing campaign due to their status (e.g., inactive, not relevant for the campaign).
  Selection Criteria: The selection criteria used to identify contacts for the campaign may not include the specific contact person.
  Data Inconsistency: There may be inconsistencies or missing data in the business partner or contact person records.
  Campaign Settings: The campaign settings may not allow for certain contact persons to be included.
  
  
  Solution:
  
  Check Contact Person Status: Verify the status of the contact person in the business partner master data. Ensure that they are active and relevant for the campaign.
  Review Selection