How To Fix CRM_MKTTGGRP_EXP851 - Business partner &1 has not been contacted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 851

• Message text: Business partner &1 has not been contacted

What causes this issue?

The business partner was not contacted through the chosen channel.
Due to the lock indicator set (central lock/contact lock (<ZK>do not
contact</>
)/marked for archiving/already deleted/communication data not usable (
<ZK>do not use'</>)) the business partner may have been sorted out.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the required address data for the business partner. Check the
business partner lock indicator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP851 - Business partner &1 has not been contacted ?

  The SAP error message CRM_MKTTGGRP_EXP851 indicates that a specific business partner (BP) has not been contacted in the context of a marketing campaign or activity. This message typically arises in the SAP Customer Relationship Management (CRM) module when executing marketing-related functions, such as campaign management or target group processing.
  Cause:
  
  No Contact History: The business partner has not been involved in any previous marketing activities or campaigns, leading to the system flagging them as not contacted.
  Incorrect Target Group: The target group may not be set up correctly, or the business partner may not meet the criteria for inclusion in the campaign.
  Data Issues: There may be issues with the business partner's data, such as missing or incorrect information that prevents them from being recognized as contacted.
  Campaign Settings: The campaign settings may not allow for the business partner to be contacted, or the contact method may not be defined.
  
  Solution:
  
  Review Contact History: Check the contact history for the business partner to confirm whether they have been contacted in the past. If not, consider including them in future campaigns.
  Update Target Group: Ensure that the target group is correctly defined and that the business partner meets the criteria for inclusion. You may need to adjust the selection criteria or add the business partner manually.
  Correct Data Issues: Verify the business partner's data in the system. Ensure that all required fields are filled out correctly and that the business partner is active and valid.
  Adjust Campaign Settings: Review the campaign settings to ensure that they allow for the business partner to be contacted. Check the communication methods and ensure they are properly configured.
  Contact the Business Partner: If appropriate, consider reaching out to the business partner through other means to establish contact, which may help in future marketing efforts.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing marketing campaigns and BP for business partner management.
  Documentation: Refer to SAP Help documentation for CRM marketing functionalities to understand how to manage target groups and campaigns effectively.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address known issues.
  User Roles: Ensure that the user has the appropriate roles and authorizations to manage marketing activities and access business partner data.
  
  By following these steps, you should be able to resolve the error message CRM_MKTTGGRP_EXP851 and ensure that your marketing activities can proceed smoothly.