How To Fix CRM_MKTTGGRP_EXP851 - Business partner &1 has not been contacted

CRM_MKTTGGRP_EXP851 - Overview

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 851

• Message text: Business partner &1 has not been contacted

What causes this issue?

The business partner was not contacted through the chosen channel.
Due to the lock indicator set (central lock/contact lock (<ZK>do not
contact</>
)/marked for archiving/already deleted/communication data not usable (
<ZK>do not use'</>)) the business partner may have been sorted out.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Maintain the required address data for the business partner. Check the
business partner lock indicator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP851 - Business partner &1 has not been contacted ?

  The SAP error message CRM_MKTTGGRP_EXP851 indicates that a specific business partner (BP) has not been contacted in the context of a marketing campaign or activity. This message typically arises in the SAP Customer Relationship Management (CRM) module when executing marketing-related functions, such as campaign management or target group processing.
  
  Cause:
  
  No Contact History: The business partner has not been involved in any previous marketing activities or campaigns, leading to the system flagging them as not contacted.
  Incorrect Target Group: The target group may not be set up correctly, or the business partner may not meet the criteria for inclusion in the campaign.
  Data Issues: There may be issues with the business partner's data, such as missing or incorrect information that prevents them from being recognized as contacted.
  Campaign Settings: The campaign settings may not allow for the business partner to be contacted, or the contact method may not be defined.
  
  
  Solution:
  
  Review Contact History: Check the contact