How To Fix CRM_MKTTGGRP_EXP850 - Enter communication method or channel

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 850

• Message text: Enter communication method or channel

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP850 - Enter communication method or channel ?

  The SAP error message CRM_MKTTGGRP_EXP850 with the description "Enter communication method or channel" typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to create or manage marketing groups or campaigns. This error indicates that a required field for specifying the communication method or channel has not been filled in.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Communication Method: The communication method or channel (e.g., email, phone, SMS) has not been specified in the marketing group or campaign setup.
  Configuration Issues: There may be issues with the configuration of communication methods in the system.
  User Input Error: The user may have overlooked entering the required information in the relevant fields.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Required Fields:
  
  Go to the transaction or screen where the error occurred.
  Ensure that you have filled in all required fields, especially the communication method or channel.
  
  
  
  Enter Communication Method:
  
  If you are creating or editing a marketing group or campaign, look for a field labeled "Communication Method" or similar.
  Select or enter the appropriate communication method (e.g., Email, Phone, etc.).
  
  
  
  Review Configuration:
  
  If you have the necessary authorizations, check the configuration settings for communication methods in the SAP CRM system.
  Ensure that the communication methods are properly defined and activated in the system.
  
  
  
  Consult Documentation:
  
  Refer to the SAP Help documentation or your organization's internal documentation for guidance on setting up communication methods in CRM.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing and communication methods, such as CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address specific issues.
  User Training: Ensure that users involved in marketing activities are trained on the importance of entering communication methods and how to do so correctly.
  
  By following these steps, you should be able to resolve the error and proceed with your marketing activities in SAP CRM.