How To Fix CRM_MKTTGGRP_EXP823 - Form &1 does not have usage &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 823

• Message text: Form &1 does not have usage &2

What causes this issue?

The selected form has another use to ' &V2&' in its
<DS:DE.CRMT_FORMTYPE>definition</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP823 - Form &1 does not have usage &2 ?

  The SAP error message CRM_MKTTGGRP_EXP823 indicates that there is an issue with a form in the context of a marketing campaign or group in the SAP Customer Relationship Management (CRM) module. Specifically, the error message states that a form (identified by &1) does not have the specified usage (identified by &2).
  Cause:
  
  Missing Form Configuration: The form you are trying to use may not be configured correctly in the system. This could mean that the form does not exist, or it has not been assigned the correct usage type.
  Incorrect Usage Assignment: The form might exist, but it is not assigned to the specific usage type that the system is expecting for the operation you are trying to perform.
  Transport Issues: If the form was recently transported from another system (like a development or quality assurance system), it may not have been transported correctly or completely.
  
  Solution:
  
  
  Check Form Configuration:
  
  Go to the transaction code SFP (Form Builder) and check if the form exists.
  Verify that the form is active and correctly configured for the intended usage.
  
  
  
  Assign Correct Usage:
  
  If the form exists but is not assigned the correct usage, you will need to update the form's settings to include the required usage type.
  This can typically be done in the form's properties within the Form Builder.
  
  
  
  Transport Check:
  
  If the form was recently transported, ensure that all necessary objects were included in the transport request.
  Check the transport logs for any errors or warnings that might indicate issues during the transport process.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for any additional guidance or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SFP (Form Builder) and CRMD_ORDER (for managing CRM orders).
  SAP Notes: Search for SAP Notes related to the error message for any known issues or fixes.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify forms in the system.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTGGRP_EXP823 error message.