How To Fix CRM_MKTTGGRP_EXP825 - E-mail address &1 not available in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 825

• Message text: E-mail address &1 not available in Customizing

What causes this issue?

You have entered an e-mail address that is not maintained in
Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try making your entry again or maintain the addresses in the
<DS:SIMG.CRM_BF_ABSENDADD>IMG activity</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP825 - E-mail address &1 not available in Customizing ?

  The SAP error message CRM_MKTTGGRP_EXP825 indicates that there is an issue with an email address that is not available in the Customizing settings for the Marketing area. This error typically arises when trying to execute a marketing campaign or when processing marketing-related data that requires a valid email address.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Missing Email Address: The email address specified in the marketing group or campaign is not defined in the system.
  Customizing Settings: The necessary Customizing settings for email addresses in the marketing area are not properly configured.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Email Address:
  
  Verify that the email address referenced in the error message is correctly entered and exists in the system.
  Ensure that the email address is associated with the correct business partner or contact.
  
  
  
  Review Customizing Settings:
  
  Go to the Customizing settings for CRM Marketing and check the configuration related to email addresses.
  Ensure that the necessary settings for email communication are properly configured.
  
  
  
  Maintain Business Partner Data:
  
  If the email address is associated with a business partner, ensure that the business partner data is complete and accurate.
  You can do this by navigating to the business partner transaction and checking the email address field.
  
  
  
  Check Marketing Group Settings:
  
  If the error occurs in the context of a marketing group, check the settings for that marketing group to ensure that all required fields, including email addresses, are filled out correctly.
  
  
  
  Data Consistency Check:
  
  Run a data consistency check to identify any discrepancies in the marketing data that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help notes related to CRM Marketing for any specific instructions or troubleshooting steps related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and maintain business partner data, or CRMD_ORDER for marketing-related transactions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTGGRP_EXP825 error message.