How To Fix CRM_MKTTGGRP_EXP778 - Error while calling up &1 in function module &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 778

• Message text: Error while calling up &1 in function module &2

What causes this issue?

When calling the module for determining the current job status
('SHOW_JOBSTATUS') an error occurred in the function module
CRM_MKTTGJOB_READ_DB.

How to fix this error?

Check the application log (transaction SLG1) to view the cause of the
error.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP778 - Error while calling up &1 in function module &2 ?

  The SAP error message CRM_MKTTGGRP_EXP778 typically indicates an issue related to marketing groups or campaigns in the SAP Customer Relationship Management (CRM) module. The error message suggests that there was a problem when trying to call a specific function module, which is indicated by &2, and the specific object or data being processed is indicated by &1.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to marketing groups or campaigns, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the function module or the data being processed.
  Configuration Issues: There may be configuration problems in the CRM system that affect how marketing groups are set up or processed.
  Function Module Errors: The function module itself may have bugs or issues that need to be addressed.
  System Performance: If the system is under heavy load, it may lead to timeouts or other performance-related issues.
  
  Solutions:
  
  Check Data Integrity: Verify the data related to the marketing group or campaign. Ensure that all required fields are filled and that there are no inconsistencies.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the function module and the related data.
  Debugging: If you have access to the development environment, you can debug the function module to identify the exact point of failure and gather more information about the error.
  Check Configuration: Review the configuration settings for marketing groups and campaigns in the CRM system to ensure they are set up correctly.
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues with the function module or the error message.
  System Performance: Monitor system performance and check for any bottlenecks that may be affecting the execution of the function module.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE37 to view the function module or SE80 to check related objects.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with the error message details and any relevant logs.
  Documentation: Review the SAP documentation for CRM marketing functionalities to understand the expected behavior and configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.