How To Fix CRM_MKTTGGRP_EXP715 - Error while determining contact persons: type &1 message &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 715

• Message text: Error while determining contact persons: type &1 message &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP715 - Error while determining contact persons: type &1 message &2 ?

  The SAP error message CRM_MKTTGGRP_EXP715 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing groups and contact persons. This error indicates that there was an issue while determining contact persons for a marketing group.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Data: The contact person data may be incomplete or missing in the system.
  Incorrect Configuration: There may be issues with the configuration of the marketing group or the related business partner settings.
  Authorization Issues: The user may not have the necessary authorizations to access the contact person data.
  Data Inconsistencies: There could be inconsistencies in the data stored in the database, such as invalid entries or relationships between business partners.
  System Bugs: Occasionally, this error can be triggered by bugs in the SAP system or specific patches that have not been applied.
  
  Solution:
  To resolve the CRM_MKTTGGRP_EXP715 error, you can take the following steps:
  
  
  Check Data Completeness:
  
  Verify that all necessary data for the contact persons is present and correctly maintained in the system.
  Ensure that the business partner roles are correctly assigned.
  
  
  
  Review Configuration:
  
  Check the configuration settings for marketing groups and ensure that they are set up correctly.
  Review the settings for the business partner determination process.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the contact person data.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the business partner data to identify and correct any inconsistencies.
  Use transaction codes like BP (Business Partner) to review and maintain business partner data.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can analyze the program logic to identify where the error is occurring.
  Check the application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner maintenance, SLG1 for application logs, and CRMD_ORDER for managing CRM orders.
  Documentation: Review SAP documentation related to CRM marketing and business partner management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTGGRP_EXP715 error effectively.