How To Fix CRM_MKTTGGRP_EXP714 - Error while buffering data on business partners and addresses

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 714

• Message text: Error while buffering data on business partners and addresses

What causes this issue?

You want to buffer address and business partner data, but buffering has
failed.

System Response

Processing is continued, but may take longer.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP714 - Error while buffering data on business partners and addresses ?

  The SAP error message CRM_MKTTGGRP_EXP714 typically indicates an issue related to buffering data for business partners and addresses in the SAP Customer Relationship Management (CRM) system. This error can occur during operations that involve the marketing attributes of business partners, particularly when the system attempts to buffer or access data that is not available or is inconsistent.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the data related to business partners or addresses that prevent the system from buffering the required information.
  Buffering Issues: The buffering mechanism may be misconfigured or may have encountered an error while trying to read or write data.
  Database Locking: If another process is locking the data that the system is trying to access, it can lead to this error.
  Missing Data: Required data for business partners or addresses may be missing or incomplete, leading to issues during the buffering process.
  System Configuration: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Verify the consistency of the business partner and address data. Use transaction codes like BP (Business Partner) to check for any inconsistencies or missing information.
  Reinitialize Buffering: You can try to reinitialize the buffering for business partners. This can often be done through transaction codes or specific programs designed to refresh the buffer.
  Clear Locks: If database locking is suspected, check for any active locks on the relevant tables and clear them if necessary. You can use transaction code SM12 to view and manage locks.
  Review Configuration: Check the configuration settings related to business partner management and marketing attributes to ensure they are set up correctly.
  Check for Notes and Patches: Look for any SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  Consult Logs: Review system logs (transaction SLG1) for more detailed error messages that can provide additional context on what might be causing the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for business partner management, SM12 for lock management, and SLG1 for log analysis.
  SAP Notes: Regularly check the SAP Support Portal for any notes related to CRM and business partner management that may provide additional insights or solutions.
  Documentation: Review SAP documentation related to CRM and business partner management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTGGRP_EXP714 error effectively.