How To Fix CRM_MKTTGGRP_EXP716 - Errors while determining business partners

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 716

• Message text: Errors while determining business partners

What causes this issue?

Errors have occurred when determining the business partners for a
target group, and/or when determining contact persons. Further
information can be found in the form of information messages in the
<DS:TRAN.SLG1>application log</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP716 - Errors while determining business partners ?

  The SAP error message CRM_MKTTGGRP_EXP716 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when there are issues related to determining business partners in marketing groups or campaigns. This error can arise due to various reasons, including configuration issues, missing data, or inconsistencies in the business partner master data.
  Causes of CRM_MKTTGGRP_EXP716
  
  
  Missing Business Partner Data: The business partner data required for the operation may be incomplete or missing. This can include missing addresses, roles, or other essential attributes.
  
  
  Incorrect Configuration: The configuration settings for business partner determination in the CRM system may not be set up correctly. This includes settings related to marketing groups, segmentation, or partner roles.
  
  
  Inconsistent Data: There may be inconsistencies in the data stored in the system, such as duplicate entries or incorrect relationships between business partners.
  
  
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the business partner data.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or system performance, that prevent the proper retrieval of business partner information.
  
  
  Solutions to CRM_MKTTGGRP_EXP716
  
  
  Check Business Partner Data: Verify that all required fields in the business partner master data are filled out correctly. Ensure that the business partners involved in the marketing group or campaign have valid and complete data.
  
  
  Review Configuration Settings: Go through the configuration settings related to business partner determination in the CRM system. Ensure that the settings for marketing groups and partner roles are correctly defined.
  
  
  Data Consistency Check: Perform a consistency check on the business partner data to identify and resolve any duplicates or inconsistencies. Use transaction codes like BP (Business Partner) to review and correct data.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access and manage business partner data. Check the user roles and profiles in the SAP system.
  
  
  System Logs and Traces: Check the system logs and traces for any additional error messages or warnings that may provide more context about the issue. Use transaction codes like SLG1 to view application logs.
  
  
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and the steps to reproduce the issue.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for managing business partners, CRMD_ORDER for managing CRM orders, and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM marketing and business partner management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums and user groups where you can find discussions and solutions related to similar issues faced by other users.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTGGRP_EXP716 error effectively.