How To Fix CRM_MKTTGGRP_EXP699 - Periodic scheduling of job &1: error in automatic deletion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 699

• Message text: Periodic scheduling of job &1: error in automatic deletion

What causes this issue?

The execution of a periodic job has been terminated because the
prerequisites necessary for execution were no longer met (for example,
the status was no longer <ZK>Released</>). The system tried to delete
all periodically scheduled follow-up jobs but was not successful.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the job with the job name: &V1& and status: <ZK>scheduled</>
from the <DS:TRAN.SM37>Job overview</> (Transaction <ZK>SM37</>) by
entering the job name in 'extended job selection'.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP699 - Periodic scheduling of job &1: error in automatic deletion ?

  The SAP error message CRM_MKTTGGRP_EXP699 indicates that there is an issue with the periodic scheduling of a job related to the automatic deletion of marketing groups in the SAP Customer Relationship Management (CRM) module. This error typically arises during the execution of a background job that is responsible for cleaning up or deleting marketing groups that are no longer needed.
  Cause:
  The error can be caused by several factors, including:
  
  
  Data Integrity Issues: There may be inconsistencies or issues with the data in the marketing groups that prevent the deletion process from completing successfully.
  
  
  Authorization Problems: The user or job executing the deletion may not have the necessary authorizations to perform the deletion.
  
  
  Job Configuration Issues: The job may not be configured correctly, or there may be issues with the job scheduling itself.
  
  
  System Errors: There could be underlying system errors or issues with the database that are preventing the job from executing properly.
  
  
  Locks or Dependencies: Other processes or jobs may be locking the records that need to be deleted, causing the deletion to fail.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Job Logs: Review the job logs for more detailed error messages that can provide insight into what went wrong during the execution of the job.
  
  
  Data Consistency Check: Perform a consistency check on the marketing groups to ensure that there are no data integrity issues. You can use transaction codes like SE11 to check the database tables involved.
  
  
  Authorization Check: Ensure that the user or background job has the necessary authorizations to delete marketing groups. You can check this in the user roles and authorizations.
  
  
  Job Configuration: Verify the configuration of the job in transaction SM37 (Job Monitoring) to ensure that it is set up correctly.
  
  
  Manual Deletion: If the automatic deletion is failing, consider manually deleting the marketing groups that are causing the issue, if appropriate.
  
  
  System Check: Check for any system errors or database issues that may be affecting the job execution. This may involve working with your Basis team.
  
  
  Re-schedule the Job: After addressing the issues, you can try to re-schedule the job to see if it executes successfully.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM37 - Job Monitoring
  SM21 - System Log
  SE11 - Data Dictionary
  SU53 - Authorization Check
  
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP documentation related to CRM marketing groups and job scheduling for more context on how these processes work.
  
  
  If the issue persists after following these steps, it may be necessary to engage SAP support for further assistance.