How To Fix CRM_MKTTGGRP_EXP304 - Job with name &1 and number &2 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 304

• Message text: Job with name &1 and number &2 already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP304 - Job with name &1 and number &2 already exists ?

  The SAP error message CRM_MKTTGGRP_EXP304 indicates that there is an attempt to create a job with a name and number that already exists in the system. This typically occurs in the context of marketing campaigns or job scheduling within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Duplicate Job Creation: The error arises when a job with the same name and number is already scheduled or exists in the system. This can happen if:
  
  A job was previously created and not deleted.
  There is a retry mechanism that attempts to create the same job again.
  A user or process is trying to create a job without checking for existing jobs.
  
  
  
  Solution:
  
  
  Check Existing Jobs: 
  
  Use transaction code SM37 to check the job status. Look for jobs with the same name and number.
  If you find the job, you can either wait for it to complete or delete it if it is no longer needed.
  
  
  
  Modify Job Creation Logic:
  
  If you are using custom code or a program to create jobs, ensure that it checks for existing jobs before attempting to create a new one. Implement logic to handle duplicates gracefully.
  
  
  
  Job Deletion:
  
  If the job is no longer needed, you can delete it using transaction SM37 or SM36 (for job definition). Make sure to confirm that the job is not required for any ongoing processes.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to job scheduling in CRM to understand any specific constraints or best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Monitor job status.
  SM36: Define a new job.
  SM21: Check system logs for any related errors or warnings.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  
  
  Best Practices: Implement a naming convention for jobs to avoid conflicts and ensure that job creation processes include checks for existing jobs.
  
  
  By following these steps, you should be able to resolve the CRM_MKTTGGRP_EXP304 error and prevent it from occurring in the future.