How To Fix CRM_MKTTGGRP_EXP306 - Job could not be determined; subrc = &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTGGRP_EXP - CRM Marketing: Messages for Target Group Selection

• Message number: 306

• Message text: Job could not be determined; subrc = &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTGGRP_EXP306 - Job could not be determined; subrc = &1 ?

  The SAP error message CRM_MKTTGGRP_EXP306 Job could not be determined; subrc = &1 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing and campaign management functionalities. This error indicates that the system was unable to determine a job that is required for processing a specific task, and the subrc value provides additional information about the specific issue encountered.
  Possible Causes:
  
  Job Scheduling Issues: The job that is supposed to execute may not be scheduled correctly or may not exist in the system.
  Authorization Issues: The user executing the job may not have the necessary authorizations to access or execute the job.
  Configuration Issues: There may be configuration problems in the marketing or campaign management settings that prevent the job from being identified.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the job determination to fail.
  Missing or Inactive Jobs: The job that is supposed to be executed may have been deleted or is currently inactive.
  
  Solutions:
  
  
  Check Job Scheduling:
  
  Go to transaction code SM37 to check the job logs and see if the job is scheduled or if there are any errors related to it.
  Ensure that the job is active and scheduled correctly.
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to execute the job. You can check this in transaction SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Configuration Review:
  
  Check the configuration settings in the CRM system related to marketing and campaign management. Ensure that all necessary settings are correctly configured.
  
  
  
  Check for System Errors:
  
  Look for any system errors or inconsistencies in the database. You can use transaction SLG1 to check for application logs that might provide more context on the error.
  
  
  
  Recreate or Activate Jobs:
  
  If the job is missing or inactive, consider recreating it or activating it if it has been deactivated.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SLG1 (Application Log), and SU53 (Authorization Check).
  Documentation: Review SAP documentation related to CRM marketing and campaign management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTTGGRP_EXP306 error effectively.