How To Fix CRM_MKTTG_TG814 - Product category &1 is not assigned to territory &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 814

• Message text: Product category &1 is not assigned to territory &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG814 - Product category &1 is not assigned to territory &2 ?

  The SAP error message CRM_MKTTG_TG814 indicates that a specific product category is not assigned to a particular territory in the SAP Customer Relationship Management (CRM) system. This error typically arises when trying to perform actions related to marketing or sales activities that require a valid association between product categories and territories.
  Cause:
  
  Missing Assignment: The product category specified in the error message is not linked to the territory in question. This can happen if the necessary configuration has not been completed.
  Data Inconsistency: There may be inconsistencies in the data, such as changes in product categories or territories that have not been updated in the system.
  Configuration Issues: The territory management settings may not be properly configured to include the required product categories.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Product Category Assignment:
  
  Navigate to the territory management settings in SAP CRM.
  Verify if the product category (&1) is assigned to the territory (&2). If not, you will need to create the necessary assignment.
  
  
  
  Assign Product Category to Territory:
  
  Go to the relevant configuration area (usually found under the "Territory Management" section).
  Find the option to assign product categories to territories.
  Add the missing product category to the specified territory.
  
  
  
  Review Data Consistency:
  
  Ensure that there are no discrepancies in the data related to product categories and territories.
  Check for any recent changes that might have affected the assignments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed steps on managing territories and product categories.
  
  
  
  Testing:
  
  After making the necessary assignments, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to territory management, such as CRMD_ORDER for order management or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  User Roles and Authorizations: Ensure that you have the necessary permissions to make changes to territory and product category assignments.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM.