How To Fix CRM_MKTTG_TG073 - Update of external attribute failed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_TG - CRM Marketing: Messages Target Goups

• Message number: 073

• Message text: Update of external attribute failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_TG073 - Update of external attribute failed ?

  The SAP error message CRM_MKTTG_TG073: Update of external attribute failed typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with updating external attributes in the marketing area. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the external system integration.
  Causes:
  
  Data Inconsistencies: The data being sent to update the external attribute may not match the expected format or may contain invalid values.
  Configuration Issues: There may be misconfigurations in the CRM system or in the integration settings with the external system.
  Authorization Issues: The user or process attempting to perform the update may not have the necessary permissions.
  External System Errors: The external system that is supposed to receive the update may be down or experiencing issues.
  Network Issues: Connectivity problems between the SAP system and the external system can also lead to this error.
  
  Solutions:
  
  Check Data Validity: Ensure that the data being sent for the update is valid and conforms to the expected format. Validate the values against the external system's requirements.
  Review Configuration: Check the configuration settings in both the SAP CRM system and the external system. Ensure that the integration settings are correctly defined.
  Check Authorizations: Verify that the user or process has the necessary authorizations to perform the update. This may involve checking roles and permissions in the SAP system.
  Monitor External System: Check the status of the external system to ensure it is operational. If there are issues, coordinate with the external system's support team.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the external system. This may involve checking firewalls, VPNs, or other network configurations.
  Error Logs: Review the error logs in both the SAP system and the external system for more detailed error messages that can provide insights into the root cause of the issue.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review the SAP documentation related to CRM marketing and external attribute management for additional context and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or a technical consultant who specializes in SAP CRM and external system integrations.