How To Fix CRM_MKTTG_PF_SEL_IS019 - Item &2 occurs several times for item category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF_SEL_IS - CRM Marketing: Messages for Profiles - Reading of Infosets

• Message number: 019

• Message text: Item &2 occurs several times for item category &1

What causes this issue?

The method BUILD_FIELDLIST for implementation of the BAdI
CRM_MKTLIST_BW_FIELD delivers inconsistent values.
Within an item category, the same item indicator has been assigned to
several fields.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Correct the active BAdI implementation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF_SEL_IS019 - Item &2 occurs several times for item category &1 ?

  The SAP error message CRM_MKTTG_PF_SEL_IS019 indicates that there is an issue with the item category in a marketing document, specifically that the item occurs multiple times for the specified item category. This error typically arises in the context of SAP CRM (Customer Relationship Management) when dealing with marketing campaigns, activities, or similar documents.
  Cause:
  The error occurs when:
  
  The same item (or product) is being added multiple times to a marketing document for a specific item category, which is not allowed based on the configuration or business rules set in the system.
  There may be a configuration issue in the item category settings that does not permit duplicate entries for the same item in a single document.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Document: Review the marketing document to see if the same item is indeed listed multiple times. If so, remove the duplicates.
  
  
  Review Item Category Configuration:
  
  Go to the configuration settings for the item categories in the SAP CRM system.
  Check the settings for the specific item category (&1) to see if there are restrictions on duplicate items.
  If necessary, adjust the configuration to allow duplicates if that aligns with your business process.
  
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling item categories and marketing documents.
  
  
  Test Changes: After making any changes, test the document creation process again to ensure that the error is resolved.
  
  
  Contact SAP Support: If the issue persists after checking the document and configuration, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and edit marketing documents.
  Customizing Settings: The relevant customizing settings can typically be found under the path: SPRO > SAP Customizing Implementation Guide > Customer Relationship Management > Marketing > Basic Functions > Item Categories.
  User Exits or BAdIs: If your organization has custom logic implemented, check for any user exits or BAdIs that might be affecting item handling in marketing documents.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to prevent it from occurring in the future.