How To Fix CRM_MKTTG_PF_SEL_IS021 - Error in RFC call of module &1 in system &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PF_SEL_IS - CRM Marketing: Messages for Profiles - Reading of Infosets

• Message number: 021

• Message text: Error in RFC call of module &1 in system &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PF_SEL_IS021 - Error in RFC call of module &1 in system &2 ?

  The SAP error message CRM_MKTTG_PF_SEL_IS021 typically indicates an issue related to the RFC (Remote Function Call) when trying to execute a specific module in the SAP system. This error can occur in various contexts, particularly in CRM (Customer Relationship Management) scenarios, and it often points to problems with data retrieval or communication between systems.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the systems involved in the RFC call.
  Authorization Issues: The user or system executing the RFC call may not have the necessary authorizations to access the required data or execute the function module.
  Configuration Errors: Incorrect configuration settings in the RFC destination or in the CRM system can lead to this error.
  Data Issues: There may be issues with the data being processed, such as missing or inconsistent data that the function module expects.
  System Performance: If the target system is under heavy load or experiencing performance issues, it may not respond in a timely manner, leading to timeouts or errors.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the systems involved. You can use tools like ping or telnet to test connectivity.
  Review Authorizations: Verify that the user or system executing the RFC call has the necessary authorizations. You can check this in transaction SU53 or by reviewing the user roles and profiles.
  Validate RFC Configuration: Check the RFC destination settings in transaction SM59. Ensure that the destination is correctly configured and that the connection test is successful.
  Examine Data: Review the data being passed to the function module. Ensure that all required fields are populated and that the data is consistent.
  Monitor System Performance: Check the performance of the target system. Use transaction SM50 or SM66 to monitor active processes and identify any bottlenecks.
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific function module being called to understand its requirements and expected input/output.
  Community Forums: Check SAP Community forums or other online resources for similar issues reported by other users and their solutions.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.