How To Fix CRM_MKTTG_PERS000 - Favorite not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_PERS - Messages on Personalization in the Segment Builder

• Message number: 000

• Message text: Favorite not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_PERS000 - Favorite not found ?

  The SAP error message CRM_MKTTG_PERS000: Favorite not found typically occurs in the SAP Customer Relationship Management (CRM) module when a user tries to access a favorite that has either been deleted, is no longer available, or is not properly configured.
  Causes:
  
  Deleted Favorite: The favorite entry that the user is trying to access has been deleted from the system.
  User Authorization: The user may not have the necessary authorizations to access the favorite.
  Incorrect Configuration: The favorite may have been incorrectly configured or may point to an invalid object.
  System Migration or Upgrade: If the system has been recently upgraded or migrated, some favorites may not have been transferred correctly.
  User Profile Issues: There may be issues with the user profile or settings that prevent access to the favorite.
  
  Solutions:
  
  Check Favorites List: Go to the favorites list and verify if the favorite is still available. If it has been deleted, you will need to recreate it.
  Recreate the Favorite: If the favorite is missing, you can recreate it by navigating to the desired transaction or report and adding it back to your favorites.
  Check Authorizations: Ensure that you have the necessary authorizations to access the favorite. You may need to contact your system administrator to verify your permissions.
  Review Configuration: If you suspect that the favorite is incorrectly configured, review the settings and ensure that it points to a valid object.
  User Profile Reset: If there are issues with your user profile, consider resetting it or contacting your SAP administrator for assistance.
  System Check: If the issue persists after checking the above, it may be worth checking for any system errors or logs that could provide more insight into the problem.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Documentation: Refer to the SAP Help Portal or user documentation for guidance on managing favorites in SAP CRM.
  Community Forums: Engage with SAP community forums or support channels for additional insights and solutions from other users who may have encountered the same issue.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.