How To Fix CRM_MKTTG_MSG_EXCH013 - No product segments found for material &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MSG_EXCH -

• Message number: 013

• Message text: No product segments found for material &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MSG_EXCH013 - No product segments found for material & ?

  The SAP error message CRM_MKTTG_MSG_EXCH013 indicates that there are no product segments found for the specified material in the system. This error typically occurs in the context of marketing and sales processes within SAP Customer Relationship Management (CRM) when trying to access or manipulate product-related data.
  Cause:
  
  Missing Product Segments: The primary cause of this error is that the material in question does not have any associated product segments defined in the system.
  Data Inconsistency: There may be inconsistencies in the data between the CRM and the connected ERP system, leading to missing or incomplete product segment information.
  Configuration Issues: The configuration settings for product segmentation in the CRM system may not be set up correctly.
  Material Not Maintained: The material may not have been properly maintained in the system, or it may not be relevant for the marketing activities being performed.
  
  Solution:
  
  
  Check Product Segmentation:
  
  Navigate to the product master data in the SAP system and verify if the product segments are defined for the material in question.
  If not, you may need to create or assign the appropriate product segments.
  
  
  
  Maintain Material Data:
  
  Ensure that the material is properly maintained in the system. This includes checking the material type, status, and any relevant attributes that may affect its visibility in marketing activities.
  
  
  
  Data Synchronization:
  
  If your CRM is connected to an ERP system, ensure that the data is synchronized correctly. You may need to run data synchronization jobs or check for any errors in the data transfer process.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to product segmentation in the CRM system. Ensure that the necessary settings are in place to allow for product segments to be created and maintained.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on product segmentation and related configuration settings.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material) or CRM_PRODUCT to check product details and segments.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and maintain product segments.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.