How To Fix CRM_MKTTG_MSG_EXCH012 - No target groups found for customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MSG_EXCH -

• Message number: 012

• Message text: No target groups found for customer &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MSG_EXCH012 - No target groups found for customer & ?

  The SAP error message CRM_MKTTG_MSG_EXCH012 indicates that there are no target groups found for a specified customer in the context of SAP Customer Relationship Management (CRM). This error typically arises when trying to execute marketing activities or campaigns that require the identification of target groups associated with a customer.
  Cause:
  
  No Target Groups Assigned: The customer in question does not have any target groups assigned to them in the system.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master data or target group configuration.
  Incorrect Selection Criteria: The selection criteria used to identify target groups may not match any existing target groups for the customer.
  Authorization Issues: The user may not have the necessary authorizations to view or access the target groups.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data and verify if the customer has any target groups assigned. You can do this by checking the marketing attributes of the customer.
  If no target groups are assigned, you may need to assign them manually.
  
  
  
  Review Target Group Configuration:
  
  Ensure that the target groups are correctly defined and that they include the customer in question. You can check this in the target group management area of SAP CRM.
  
  
  
  Update Selection Criteria:
  
  If you are using specific selection criteria to identify target groups, review and adjust these criteria to ensure they align with the existing target groups.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and view target groups. If not, consult with your SAP security team to obtain the required permissions.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the customer or target group data. This may involve using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to analyze the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing target groups and resolving related issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (CRM Order Header) for managing customer and target group data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.