How To Fix CRM_MKTTG_MGR337 - Unable to determine top-level segmentation basis for usage &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 337

• Message text: Unable to determine top-level segmentation basis for usage &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR337 - Unable to determine top-level segmentation basis for usage &1 ?

  The SAP error message CRM_MKTTG_MGR337 indicates that the system is unable to determine the top-level segmentation basis for a specific usage. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing functions, particularly in segmentation and campaign management.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Missing Configuration: The segmentation basis may not be properly configured in the system. This could involve missing entries in the relevant customizing settings for segmentation.
  
  
  Incorrect Usage: The usage specified in the error message may not be valid or may not have a corresponding segmentation basis defined.
  
  
  Data Issues: There may be issues with the data being used for segmentation, such as missing or incomplete records.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the segmentation basis.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Segmentation Basis Configuration:
  
  Navigate to the segmentation basis configuration in the SAP system.
  Ensure that the top-level segmentation basis for the specified usage is defined and active.
  
  
  
  Validate Usage:
  
  Verify that the usage specified in the error message is correct and corresponds to a valid segmentation basis.
  Check if the usage is correctly assigned to the relevant marketing attributes.
  
  
  
  Review Data:
  
  Inspect the data being used for segmentation to ensure that it is complete and accurate.
  Look for any missing or inconsistent records that could be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the segmentation basis and perform the required actions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on segmentation and campaign management.
  
  
  
  Debugging:
  
  If the issue persists, consider using debugging tools to trace the execution and identify where the failure occurs.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing marketing activities.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the error message CRM_MKTTG_MGR337 in your SAP system.