How To Fix CRM_MKTTG_MGR335 - Usage not valid for the chosen scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_MGR - CRM Marketing: Messages Master Groups

• Message number: 335

• Message text: Usage not valid for the chosen scenario

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_MGR335 - Usage not valid for the chosen scenario ?

  The SAP error message CRM_MKTTG_MGR335 with the description "Usage not valid for the chosen scenario" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the marketing scenario configuration or the usage of a specific marketing function.
  Cause:
  This error can arise due to several reasons, including:
  
  Incorrect Configuration: The marketing scenario you are trying to use may not be properly configured to support the specific usage you are attempting to execute.
  Incompatible Usage: The usage type selected may not be compatible with the chosen marketing scenario. For example, certain marketing functions may only be valid for specific scenarios.
  Missing Authorizations: The user may not have the necessary authorizations to execute the selected marketing scenario or usage.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data or transaction data that are required for the marketing scenario.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the marketing scenario in the SAP CRM system. Ensure that the scenario is set up correctly and that the usage types are valid for that scenario.
  Navigate to the relevant customizing settings in the SAP system (usually found under SPRO) and verify the settings for marketing scenarios and usages.
  
  
  
  Validate Usage:
  
  Ensure that the usage you are trying to apply is indeed valid for the selected marketing scenario. Refer to the SAP documentation or help resources to confirm compatibility.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to execute the marketing scenario. You may need to consult with your SAP security team to verify and adjust authorizations.
  
  
  
  Data Integrity:
  
  Verify that all required master data (e.g., customers, products) and transaction data are complete and consistent. Look for any missing or incorrect entries that could be causing the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes or Knowledge Base Articles (KBAs) that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  
  Testing:
  
  After making any changes, conduct tests to ensure that the error no longer occurs and that the marketing scenario functions as expected.
  
  
  
  Related Information:
  
  SAP Help Portal: You can find detailed documentation and guides related to SAP CRM and marketing scenarios on the SAP Help Portal.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., CRMD_ORDER, CRMD_ORDERADM_H) that may help you navigate and troubleshoot within the CRM module.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.