How To Fix CRM_MKTTG_IL083 - Product ID not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 083

• Message text: Product ID not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL083 - Product ID not found ?

  The SAP error message CRM_MKTTG_IL083: Product ID not found typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to locate a specified product ID in the database. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Incorrect Product ID: The product ID entered may be incorrect or misspelled.
  Product Not Created: The product may not have been created in the system or may have been deleted.
  Inactive Product: The product ID may exist but is inactive or not available for the current transaction.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues leading to missing product data.
  Configuration Issues: There may be configuration issues in the CRM system that prevent the product from being recognized.
  
  Solutions:
  
  Verify Product ID: Double-check the product ID for any typos or errors. Ensure that you are using the correct format.
  Check Product Existence: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product in the system. Ensure that the product is created and active.
  Review Product Status: If the product exists, check its status to ensure it is active and available for use.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product. This may involve checking roles and permissions in the user profile.
  Data Synchronization: If the product is supposed to be synchronized from another system (like SAP ERP), check the integration settings and logs for any errors or issues.
  Consult Configuration: If the issue persists, consult with your SAP Basis or technical team to review the configuration settings related to product management in CRM.
  SAP Notes and Support: If none of the above solutions work, check for any relevant SAP Notes or reach out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SE11 (Data Dictionary) to investigate product-related tables.
  Tables: Common tables related to products in SAP CRM include CRMD_ORDER, CRMD_ORDERADM_H, and MARA (for material master data).
  Documentation: Review SAP documentation and help resources for more detailed information on product management and error handling in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.