How To Fix CRM_MKTTG_IL020 - Persistent message logs have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 020

• Message text: Persistent message logs have been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL020 - Persistent message logs have been deleted ?

  The SAP error message CRM_MKTTG_IL020 indicates that persistent message logs have been deleted. This error typically arises in the context of SAP CRM (Customer Relationship Management) when the system is unable to find the necessary message logs that are required for processing certain marketing or communication tasks.
  Cause:
  
  Deletion of Logs: The persistent message logs may have been deleted manually or through a scheduled job that cleans up old logs.
  System Configuration: The system might be configured to delete logs after a certain period, leading to the unavailability of required logs.
  Data Archiving: If data archiving processes are in place, they may have removed the logs that are still needed for ongoing processes.
  System Errors: There could be underlying system errors or issues that led to the deletion of these logs.
  
  Solution:
  
  Check Log Deletion Settings: Review the configuration settings related to log retention and deletion. Ensure that logs are retained for a sufficient period based on business requirements.
  Restore Logs: If logs were deleted accidentally, check if there is a backup from which the logs can be restored.
  Reprocess Messages: If the logs are essential for processing certain messages, you may need to reprocess those messages or transactions that depend on the deleted logs.
  Monitor System Jobs: Investigate any scheduled jobs that might be responsible for log deletion and adjust their settings if necessary.
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may provide additional insights or patches related to this error message.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like SLG1 (Application Log) to check for logs related to the error and understand the context better.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it impacts critical business processes.
  Documentation: Review SAP documentation related to CRM marketing and message processing for best practices on log management.
  
  By addressing the underlying causes and implementing the suggested solutions, you should be able to resolve the CRM_MKTTG_IL020 error and prevent it from occurring in the future.