How To Fix CRM_MKTTG_IL020 - Persistent message logs have been deleted

CRM_MKTTG_IL020 - Overview

• Message type: E = Error

• Message class: CRM_MKTTG_IL - CRM Marketing: Messages Interaction Layer

• Message number: 020

• Message text: Persistent message logs have been deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_IL020 - Persistent message logs have been deleted ?

  The SAP error message CRM_MKTTG_IL020 indicates that persistent message logs have been deleted. This error typically arises in the context of SAP CRM (Customer Relationship Management) when the system is unable to find the necessary message logs that are required for processing certain marketing or communication tasks.
  
  Cause:
  
  Deletion of Logs: The persistent message logs may have been deleted manually or through a scheduled job that cleans up old logs.
  System Configuration: The system might be configured to delete logs after a certain period, leading to the unavailability of required logs.
  Data Archiving: If data archiving processes are in place, they may have removed the logs that are still needed for ongoing processes.
  System Errors: There could be underlying system errors or issues that led to the deletion of these logs.
  
  
  Solution:
  
  Check Log Deletion Settings: Review the configuration settings related to log retention and deletion. Ensure that logs are retained for a sufficient period based on