How To Fix CRM_MKTTG_EXCHANGE116 - Exchange type invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG_EXCHANGE - messages raised in CRM during Target Group Exchange to R/3

• Message number: 116

• Message text: Exchange type invalid

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG_EXCHANGE116 - Exchange type invalid ?

  The SAP error message CRM_MKTTG_EXCHANGE116 indicates that there is an issue with the exchange type being used in a marketing campaign or related process within the SAP Customer Relationship Management (CRM) module. This error typically arises when the system encounters an invalid or unrecognized exchange type during the execution of a marketing activity.
  Cause:
  
  Invalid Exchange Type: The exchange type specified in the configuration or during the execution of a marketing campaign does not exist or is not recognized by the system.
  Configuration Issues: The exchange type may not be properly configured in the system, or it may have been deleted or deactivated.
  Data Entry Errors: There may be a typographical error in the exchange type entered by the user.
  Missing Authorizations: The user may not have the necessary authorizations to access or use the specified exchange type.
  
  Solution:
  
  
  Check Exchange Type Configuration:
  
  Navigate to the configuration settings for exchange types in SAP CRM.
  Ensure that the exchange type you are trying to use is defined and active.
  If it is missing, you may need to create a new exchange type or reactivate the existing one.
  
  
  
  Verify Data Entry:
  
  Double-check the exchange type entered in the marketing campaign or related transaction.
  Ensure there are no typographical errors or incorrect codes.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to access the exchange type.
  If not, consult with your SAP security team to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on valid exchange types and their configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and configuration of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO to access the configuration settings for marketing and exchange types.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide updates related to this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTTG_EXCHANGE116 error message.