How To Fix CRM_MKTTG701 - Search found &1 hits. System takes first hit

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTTG - CRM Marketing: Messages for Target Group Selection

• Message number: 701

• Message text: Search found &1 hits. System takes first hit

What causes this issue?

There are &V1& marketing segments that meet your search criteria. The
first of these segments has been copied.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to use another segment, use the input help.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTTG701 - Search found &1 hits. System takes first hit ?

  The SAP error message CRM_MKTTG701 indicates that a search operation in the SAP CRM system has returned multiple hits (results), but the system is only processing the first hit. This message typically arises in the context of marketing or campaign management, where a search for specific data (like business partners, products, etc.) yields more than one result.
  Cause:
  
  Multiple Matches: The search criteria used in the query returned multiple records that match the criteria.
  Default Behavior: The system is designed to take the first hit by default when multiple results are found, which may not always be the desired outcome.
  Search Configuration: The search configuration or parameters may not be specific enough, leading to a broader set of results.
  
  Solution:
  
  Refine Search Criteria: Modify the search parameters to be more specific. This can help reduce the number of hits and ensure that the desired record is selected.
  Review Search Settings: Check the configuration settings for the search functionality in the CRM system. Ensure that the search is set up to handle multiple results appropriately.
  Implement User Selection: If applicable, implement a user interface that allows users to select from multiple hits rather than automatically taking the first one.
  Custom Development: If the standard behavior does not meet business requirements, consider custom development to enhance the search functionality, allowing for better handling of multiple results.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP CRM documentation for details on search functionalities and best practices for configuring search parameters.
  User Training: Ensure that users are trained on how to effectively use the search functionality, including how to refine searches to avoid multiple hits.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more tailored assistance based on your specific system configuration and business processes.